Privacy Policy
Last updated: September 2026
At PhysioCare, we take your privacy and the protection of your personal information seriously.
This Privacy Policy explains how PhysioCare (“PhysioCare”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit physio.ie, contact one of our clinics, make an appointment, receive treatment or otherwise interact with us.
As a healthcare provider, some of the information we process may include information about your health. We recognise the sensitive nature of this information and are committed to handling it securely, confidentially and in accordance with applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.
1. Who We Are
PhysioCare provides physiotherapy, rehabilitation and related healthcare and wellness services across our Dublin clinics.
For the purposes of applicable data protection law, the relevant PhysioCare legal entity is the data controller responsible for personal data covered by this Privacy Policy.
Website: physio.ie
Email: info@physio.ie
Telephone: 01 531 0001
Registered business name and address: 32 Clonsilla Road, Blanchardstown, Dublin 15, Ireland
If you have a question about how we use your personal data or wish to exercise your data protection rights, you can contact us using the details above.
2. Information We May Collect
The information we collect depends on how you interact with PhysioCare.
Contact and identification information
This may include your:
- name;
- email address;
- telephone number;
- postal address;
- date of birth;
- emergency contact or parent/guardian details where relevant.
Appointment and service information
When you make or manage an appointment, we may collect information such as:
- appointment date, time and clinic;
- service or treatment requested;
- treating practitioner;
- appointment history;
- communications relating to your booking;
- payment and billing information.
Health and clinical information
Where you become a patient of PhysioCare, we may need to collect and maintain information relating to your health and treatment.
This may include:
- medical and injury history;
- symptoms and conditions;
- assessment findings;
- diagnoses or clinical impressions;
- treatment and rehabilitation plans;
- treatment notes and clinical records;
- relevant medications;
- previous investigations, scans, reports or referrals;
- information provided by your GP, consultant or another healthcare professional;
- exercise and rehabilitation progress;
- information required to provide safe and appropriate physiotherapy care.
Health information is considered special category personal data under GDPR and receives additional protection.
We only process health information where we have an appropriate legal basis and condition for processing under applicable data protection law.
Payment information
Where you pay for our services, we may process information relating to the transaction.
Payment card details may be processed by third-party payment providers rather than being stored directly by PhysioCare.
Website information
When you visit physio.ie, certain technical information may be collected automatically, including:
- IP address;
- browser and device type;
- operating system;
- pages visited;
- approximate location derived from technical information;
- referring website;
- time spent on pages;
- website interactions;
- cookie and analytics information.
The information collected will depend on your cookie preferences and the technologies operating on our website.
Enquiries and communications
If you contact us by telephone, email, website form or another communication channel, we may retain information contained in that communication and information required to respond to your enquiry.
Please avoid providing detailed medical information through general website contact forms unless it is necessary for your enquiry.
Recruitment information
If you apply to work with PhysioCare, we may collect information including your:
- name and contact details;
- CV;
- qualifications;
- employment history;
- professional registration;
- references;
- information contained in your application;
- correspondence with us during the recruitment process.
3. How We Use Your Personal Information
We may use personal data to:
- arrange, confirm and manage appointments;
- provide physiotherapy, rehabilitation and other services;
- assess your condition and develop an appropriate treatment plan;
- maintain accurate clinical and patient records;
- communicate with you regarding your treatment or appointments;
- provide home visits or video consultations where requested;
- process payments and maintain financial records;
- communicate with GPs, consultants, insurers or other healthcare professionals where appropriate and lawful;
- respond to enquiries;
- manage classes and rehabilitation programmes;
- operate and improve physio.ie;
- maintain the security and functionality of our website and systems;
- understand how visitors use our website, where consent is required and provided;
- send marketing communications where permitted by law;
- manage recruitment applications;
- meet our professional, regulatory, insurance, tax, accounting and legal obligations;
- establish, exercise or defend legal claims; and
- protect the safety and rights of our patients, employees and organisation.
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Our Legal Bases for Processing
Under GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely upon:
Performance of a contract – where processing is necessary to provide a service you have requested or to take steps at your request before providing that service.
Legal obligation – where we are required to process or retain information to comply with Irish or EU law.
Legitimate interests – where processing is reasonably necessary for the operation and administration of PhysioCare, provided those interests do not override your fundamental rights and freedoms.
Consent – where you have given us clear permission to process your information for a particular purpose, such as certain marketing or website tracking activities.
Vital interests – in limited circumstances where processing may be necessary to protect someone’s life or physical safety.
Where we process health information or other special category data, we also rely upon an appropriate condition under Article 9 GDPR, including, where applicable, processing necessary for the provision or management of health care by or under the responsibility of professionals subject to confidentiality obligations.
The appropriate lawful basis and Article 9 condition depend on the particular processing activity.
5. Your Clinical Records
PhysioCare maintains clinical records as part of providing safe, appropriate and professional healthcare.
Your records may contain information about assessments, treatments, rehabilitation programmes, clinical decisions, progress and communications relevant to your care.
Clinical information is accessible only to people who require access for legitimate clinical, operational, professional or legal purposes.
Where appropriate for your care, information may be shared with another healthcare professional involved in your treatment, subject to applicable confidentiality and data protection requirements.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share information where necessary with carefully selected organisations or professionals, including:
- healthcare professionals involved in your care;
- GPs and consultants;
- health insurers where appropriate;
- IT, hosting and software providers;
- appointment and practice-management system providers;
- payment-processing providers;
- professional advisers, including accountants, insurers and legal advisers;
- analytics, communications and marketing providers where applicable;
- regulatory or professional bodies;
- public authorities, law enforcement agencies or courts where disclosure is legally required.
Where an external organisation processes personal information on our behalf, we take appropriate steps to ensure that information is protected and handled in accordance with applicable data protection requirements.
7. Health Insurance
Where you ask us to provide documentation or information relating to a health insurance claim, we may process and disclose information necessary to facilitate that request.
The information required and how it is processed may depend on the insurer and the nature of your claim.
You should also review the privacy policy of your health insurer to understand how it processes your information.
8. Children and Young People
PhysioCare may provide healthcare services to children and young people.
Where a patient is a minor, we may collect information about their parent, guardian or other person responsible for their care in addition to information about the patient.
We handle children’s personal and health information with particular care and apply appropriate confidentiality, consent and data protection requirements having regard to the child’s age and circumstances.
Our website is not intended to collect personal information directly from children for marketing purposes.
9. Cookies and Website Analytics
Physio.ie may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, measure advertising or marketing activity.
Some cookies are strictly necessary for the website to operate and do not require consent.
Other cookies, including certain analytics, advertising or tracking technologies, will only be used where the required consent has been obtained.
Where a cookie consent management tool is provided, you can use it to accept, reject or change your preferences.
Further information about the cookies and technologies used on physio.ie should be provided in our Cookie Policy.
10. Marketing Communications
Where permitted by law, we may contact you about PhysioCare services, classes, programmes, clinic updates or other information we believe may be relevant to you.
Where consent is required, we will only send such communications after obtaining that consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.
Opting out of marketing does not prevent us from contacting you about your appointments, treatment or other essential service-related matters.
11. Third-Party Websites and Services
Physio.ie may contain links to websites or services operated by third parties.
Those organisations are responsible for their own privacy practices, and their websites and services are governed by their respective privacy policies.
We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.
12. International Transfers
Some technology or service providers used by PhysioCare may process or store information outside Ireland or the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law. Depending on the circumstances, these measures may include an adequacy decision issued by the European Commission or approved contractual safeguards such as Standard Contractual Clauses.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable clinical, professional, regulatory, insurance, accounting and legal requirements.
Different types of information may therefore be retained for different periods.
Clinical records are retained in accordance with applicable legal requirements and professional guidance relevant to healthcare and physiotherapy practice.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
14. How We Protect Your Information
PhysioCare takes appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
Measures may include access controls, secure systems, authentication measures, staff confidentiality requirements, appropriate backups and security procedures.
Access to patient and clinical information is restricted to individuals who require it for legitimate purposes.
Although we take data security seriously, no internet-based system can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances and subject to applicable legal limitations, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of certain personal information;
- request restriction of processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based upon consent; and
- object to certain direct marketing activities.
These rights are not absolute and may not apply in every situation. For example, certain clinical records may need to be retained to meet legal, professional or healthcare obligations.
To exercise your rights, contact us at info@physio.ie.
We may need to verify your identity before responding to a request in order to protect your information.
16. Access to Medical and Clinical Records
You have rights under data protection law regarding access to personal information contained in your medical or clinical records.
Requests can be made by contacting PhysioCare at info@physio.ie.
Certain limited restrictions may apply to the disclosure of health information where permitted by applicable law.
17. Complaints
If you have concerns about how PhysioCare processes your personal information, please contact us first so that we can investigate and respond.
You also have the right to make a complaint to the Irish Data Protection Commission.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Further information is available from the Data Protection Commission.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or the way in which we process personal information.
The latest version will be published on physio.ie and the “Last updated” date at the top of this policy will be amended accordingly.
We recommend reviewing this page periodically.
19. Contact Us
For questions about this Privacy Policy, how PhysioCare handles your personal information, or to exercise your data protection rights, please contact:
PhysioCare
Email: info@physio.ie
Telephone: 01 531 0001
Website: physio.ie
Registered address: 32 Clonsilla Road, Blanchardstown, Dublin 15, Ireland